FAQ

At PPC, we understand that plans can change. To ensure smooth operations and accommodate all our customers, we have established the following cancellation policy:

1. Upfront Payment Requirement:
o At the time of booking, customers are required to pay for the total job amount. This upfront payment secures your service date and time.

2. Cancellation Notice:
o Customers must provide at least 48 hrs; notice before the scheduled service to cancel without penalty.

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3. Refund Policy:
o Cancellations with at least 48 hours notice:
The upfront payment will be fully refunded.
o Cancellations within 48 hours of the scheduled service:
The upfront payment will be refunded minus a $150 last minute cancellation fee.

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4. Rescheduling Policy:
o Customers may reschedule their service at no additional charge if they notify us at least 48 hours in advance.
o Rescheduling requests made within 48 hours of the scheduled service will incur a $50 rescheduling fee.

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5. No-Show Policy Lockout Policy:
o If the customer is not present at the scheduled time and location, we are unable to contact the main contact for the service OR we are locked out longer than 15 minutes the service will be considered a no-show. In such cases, the upfront payment will be forfeited.

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6. Special Circumstances:
o We understand that unforeseen situations (e.g., emergencies or severe weather) may arise. In these cases, fees and policies will be evaluated on a case-by-case basis. Customers may be required to provide supporting documentation to waive
any fees.